Effective Date: 1 February 2026
Wellaway Meditours (“Wellaway Meditours”, “we”, “us”, or “our”) is committed to protecting your privacy and ensuring that personal information is handled responsibly and transparently. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you access our website, submit enquiries, or engage with our medical travel facilitation services (collectively, the “Services”).
This Privacy Policy is prepared in accordance with the Privacy Act 2020 (New Zealand) and applies to all users of our website and Services.
By accessing our website or using our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the handling of your personal information as described below. If you do not agree, please do not use our website or Services.
1. Information We Collect
We may collect the following categories of information:
a. Personal Information
When you interact with Wellaway Meditours, we may collect personal information such as your name, email address, telephone number, country of residence, and other contact details. This information is collected when you submit enquiries, request consultations, or communicate with us.
b. Health and Medical Information
Where you seek assistance with medical travel, we may collect sensitive health information, including medical history, diagnoses, test reports, treatment details, or related documentation. This information is collected only to facilitate communication with relevant third-party healthcare providers and to assist with medical travel coordination.
c. Technical and Usage Information
We may automatically collect non-identifiable technical data such as IP address, browser type, device information, pages visited, and interaction patterns. This information helps us monitor website performance, improve functionality, and enhance user experience.
2. How We Use Your Information
Personal information collected by Wellaway Meditours may be used for the following purposes: – To respond to enquiries and provide medical travel facilitation services – To connect you with suitable third-party healthcare providers, hospitals, or clinics – To communicate with you regarding enquiries, documentation, or service updates – To improve our website, services, and operational processes – To provide customer support and respond to requests or concerns – To comply with applicable legal, regulatory, and compliance obligations.
3. Lawful Basis for Processing
We collect and process personal information only where: – You have provided consent – The information is reasonably necessary to provide our Services – We are required to comply with legal obligations – The processing is otherwise permitted under the Privacy Act 2020.
4. Storage and Security of Information
We take reasonable technical and organisational measures to safeguard personal information against loss, misuse, unauthorised access, modification, or disclosure. These measures may include: – Secure data storage systems and restricted access controls – Limiting access to personal information to authorised personnel only – Administrative, technical, and physical safeguards appropriate to the sensitivity of the information.
While we strive to protect personal information, no electronic transmission or storage method can be guaranteed to be completely secure. You acknowledge that information shared electronically is provided at your own risk.
5. Disclosure of Personal Information
We may disclose personal information to third parties only in the following circumstances: – Healthcare Providers: Overseas doctors, hospitals, clinics, or medical coordinators to facilitate medical treatment enquiries or arrangements – Service Providers: Travel, accommodation, logistics, or support service providers assisting with medical travel arrangements – Legal and Regulatory Authorities: Where disclosure is required by law, regulation, court order, or to protect our legal rights or prevent unlawful activity.
Wellaway Meditours does not sell, rent, or trade personal information to third parties.
6. International Transfers of Information
As medical travel facilitation involves overseas providers, your personal and health information may be transferred to, stored, or processed outside New Zealand. We take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with New Zealand privacy standards.
7. Your Rights
Under the Privacy Act 2020, you have the right to: – Request access to the personal information we hold about you – Request correction of inaccurate, incomplete, or outdated information – Withdraw consent where processing is based on consent – Request deletion or anonymisation of your personal information, subject to legal retention requirements
Requests may be made using the contact details provided below. We may require verification of identity before processing any request.
8. Cookies and Analytics
Our website uses cookies and similar tracking technologies to: – Analyse website traffic and usage patterns – Remember user preferences and settings – Improve website performance and functionality
You may manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain website features.
9. Third-Party Websites
Our website may contain links to third-party websites. Wellaway Meditours is not responsible for the privacy practices, content, or security of external websites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. When personal information is no longer required, it is securely deleted or anonymised.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be published on our website with a revised effective date. Continued use of our website or Services constitutes acceptance of the updated Privacy Policy.
12. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact: info@wellaway.co.nz
This Privacy Policy is intended to clearly explain how Wellaway Meditours manages personal and sensitive information while operating as a medical travel facilitation service.