Effective Date: 1 Feb 2026
Welcome to Wellaway Meditours (referred to as “Wellaway Meditours”, “we”, “our”, or “us”). These Terms of Use and Service Conditions (“Terms”) set out the rules governing your access to and use of our website, digital platforms, communications, and facilitation services, including enquiries, consultations, and related interactions (collectively, the “Services”).
By accessing our website or engaging with our Services, you confirm that you have read, understood, and agreed to be legally bound by these Terms and all applicable laws. If you do not accept these Terms, you must not use our website or Services.
1. Nature of Our Services
Wellaway Meditours operates exclusively as a medical travel facilitation and coordination service. Our role is limited to assisting individuals in identifying and connecting with independent overseas healthcare providers, hospitals, clinics, and ancillary service providers such as travel or accommodation partners.
Wellaway Meditours does not practise medicine, does not provide healthcare services, and does not offer medical opinions, diagnoses, treatment recommendations, or clinical supervision. All medical care is provided independently by third-party healthcare professionals and institutions.
2. No Medical Advice Disclaimer
- All content, materials, and communications provided by Wellaway Meditours are intended for general informational purposes only.
- Nothing on our website or within our communications constitutes medical, clinical, or healthcare advice.
- You must obtain independent advice from a suitably qualified medical practitioner before making any healthcare or treatment decisions.
- Wellaway Meditours has no control over, and accepts no responsibility for, the medical judgment, treatment decisions, or outcomes delivered by third-party healthcare providers.
3. Independent Third-Party Providers
You acknowledge and agree that: – Any medical treatment relationship exists solely between you and the chosen healthcare provider. – Healthcare providers featured or introduced by Wellaway Meditours operate independently and are not our employees, agents, or representatives. – Medical practices, standards, regulations, and legal frameworks differ between countries. – The decision to proceed with any treatment, procedure, or provider rests entirely with you.
4. Acceptable Use of the Website
When using our website or Services, you agree that you will: – Use the website only for lawful and legitimate purposes – Refrain from attempting to disrupt, damage, or gain unauthorised access to our systems – Not upload, transmit, or distribute malicious software, misleading content, or unlawful material – Not engage in conduct that is abusive, deceptive, discriminatory, or harmful to others
We reserve the right to restrict or terminate access where misuse or breach is identified.
5. Medical Travel & Overseas Treatment Risks
You understand and accept that seeking medical treatment overseas involves inherent risks, including but not limited to: – Variations in clinical standards, protocols, and regulatory oversight – Health risks associated with international travel – Language or communication barriers – Potential complications arising after returning to your home country – Limited continuity of care following overseas treatment
Wellaway Meditours is not liable for any risks, complications, delays, or adverse outcomes arising from overseas medical treatment or related travel.
6. Accuracy of Information
- Information made available by Wellaway Meditours is sourced from third parties and is provided without warranty as to accuracy or completeness.
- We do not guarantee pricing, availability, treatment outcomes, or representations made by third-party providers.
- We are not responsible for errors, omissions, or changes made by third parties at any time.
7. Payments, Bookings & External Services
- Any agreements, bookings, or payments for medical procedures, travel, accommodation, or related services are entered into directly between you and the relevant third-party provider.
- Unless expressly agreed in writing, Wellaway Meditours does not collect or hold funds for medical treatment.
- We are not responsible for billing disputes, refunds, cancellations, exchange rate variations, or additional fees imposed by third parties.
- You agree to comply with the terms, conditions, and policies of all third-party service providers.
8. Privacy & Personal Information
We handle personal information in accordance with our Privacy Policy and the Privacy Act 2020 (New Zealand).
By engaging with our Services, you consent to the collection, use, storage, and disclosure of your personal information as described in our Privacy Policy, including sharing information with relevant third-party providers for facilitation purposes.
9. Limitation of Liability
To the maximum extent permitted by law: – Wellaway Meditours excludes all liability for loss or damage (whether direct, indirect, consequential, or otherwise) arising from: – Use of, or reliance on, our website or Services – Medical treatment or advice provided by third parties – Travel, accommodation, or logistical arrangements – Delays, cancellations, medical complications, or unsatisfactory outcomes
Nothing in these Terms is intended to exclude or limit rights that cannot be excluded under the Consumer Guarantees Act 1993 or Fair Trading Act 1986, where applicable.
10. External Links
Our website may contain links to external websites or platforms operated by third parties. These links are provided for convenience only. Wellaway Meditours does not control, endorse, or accept responsibility for the content, services, or practices of any third-party websites.
11. Suspension or Termination
We may suspend or permanently discontinue access to our website or Services at any time, without notice, if we reasonably believe these Terms have been breached or that continued access may cause harm or risk.
12. Amendments to These Terms
We reserve the right to modify or update these Terms at any time. Updated Terms will be published on our website with a revised effective date. Continued use of our Services constitutes acceptance of the amended Terms.
13. Governing Law & Jurisdiction
These Terms are governed by the laws of New Zealand. Any legal proceedings arising in connection with these Terms shall be subject to the jurisdiction of the courts of New Zealand.
14. Dispute Resolution
If a dispute arises in connection with these Terms or our Services, the parties agree to first attempt resolution through good-faith negotiation or mediation. If unresolved, either party may pursue remedies available through the courts of New Zealand.
15. Indemnification
You agree to indemnify and hold harmless Wellaway Meditours, its directors, officers, employees, contractors, and agents from any claims, liabilities, damages, losses, or expenses (including legal costs) arising from: – Your use of our website or Services – Any breach of these Terms – Your interactions or agreements with third-party providers.
16. Contact Details
For enquiries relating to these Terms, please contact: info@wellaway.co.nz
These Terms are designed to clearly define Wellaway Meditours’ role as a facilitation service only and to appropriately allocate risk when engaging in international medical travel.